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Showing posts with label customer testimonials. Show all posts
Showing posts with label customer testimonials. Show all posts

New Windows: An Investment That Pays Off for the Life of Your Home

By Gates Dearen


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Are you looking for a way to save money and update and improve your home’s appearance? New vinyl windows could be the answer. Vinyl frames are better than wood and metal in many ways: They won’t pit, chip, rot, flake, or crack; they don’t require constant scraping and painting; they are more energy-efficient, keeping cold and heat out (or, alternately, in); and they are, in many people’s opinion, more attractive. Just an occasional washing keeps them looking like new.

Vinyl Double Hung WindowUpdating
Updating your windows can add peace of mind through improved safety features, especially if you live in an older home. As Richard and Michelle Barnett explain in the video linked below, they were concerned about thin glass and lead paint on the single-pane windows and aluminum frames in their 1940s-built home and very poor sound proofing from outside noises. When they updated their home with vinyl windows, those fears disappeared. They no longer had to worry about paint chips or shattered glass once they had vinyl frames and double-pane windows installed. Here’s a link to the video where they tell their story:

                                                                               
Of course, the Barnetts are also thrilled by the increased energy efficiency their new windows provide. Not only have they saved money in energy costs on every electrical bill since having their windows installed, but they are able to enjoy their home much more now that it cools down so quickly in the evenings when they come home from work – less than a half-hour to reach ideal temperature compared to nearly four hours before. Richard says that with their old windows, they could “feel any change in wind, any change in temperature.” Of course, if you can feel the wind through your windows, you know you’re losing valuable cooling, or heating energy. But with new windows, the outdoors stays outdoors. And that doesn’t apply only to the weather, but also to noise, in fact the Barnetts mention in the video that they used to be able to hear dogs barking from three blocks away! While it’s easy to measure energy savings from one month to the next, quality of life gains are no so easily quantified, but they are certainly significant.

Visible Light
You might be wondering how windows can save you money. The short answer is that technology has improved glass coating and glazing techniques and materials. The slightly longer answer that follows will explain how that helps cut your cooling and heating costs. Low-e, or Low-emissivity, refers to glass panels’ ability to reflect light. Low-emissivity windows cause heat to be reflected off, rather than allowing it to collect and “seep through” (be emitted) into the home. The Low-e coating keeps the heat from being absorbed and emitted, instead reflecting it away from the glass. This technology is related to the insulation used in spacecraft to keep heat from accumulating on both reflective surfaces, inside and outside, but actually the application of the technology is more complicated in windows because glass has such a high level of emissivity, thus posing the challenge of maintaining Low-e while letting in light. Manufacturers of high-quality windows apply coatings to reflect radiant energy, which helps to keep heat on the same side of the glass it’s coming from – outside in summer, inside in winter – while allowing light to pass through. This improves thermal efficiency (insulating properties) because radiant heat stays where it belongs, outside or inside depending on the season and the weather.

Ease of Maintenance
If you’ve ever spent time scraping and repainting wood or metal windows frames, you know it’s no fun. To be kept looking nice, the older types of windows need this kind of maintenance every few years, and the in-between cleaning is no picnic either! Dirt seems to cling to painted wood frames in particular. Grimy windows and frames give your home an overall dingy appearance. Vinyl window frames need almost no maintenance. They truly could not be easier to care for. A quick rinse or wipe every once in a while, and they look as good as new, keeping your home’s exterior looking its best.
The benefits don’t stop there; your new windows will cut down on the UV rays coming into your home, which can extend the life of your carpeting and furniture too. You could also add light – and maybe, as the Barnetts did, space – through good planning, placement, and installation of your new windows. Improved appearance, lower energy bills, better quality of life, and a more attractive home – that’s what we call a good return on investment!

In this article, we discussed the ways that investing in vinyl replacement windows can pay off for many years. Some of the benefits we mentioned are improved appearance, better energy efficiency, better quality of life, and a more attractive home.

Gates Dearen is the co-owner of HomeRite Windows and Doors in Jacksonville, Florida. Owners Dearen and Richard Walden have been serving the building products industry in Florida for over 25 years. They know the products, the industry, the market and what adds great value to a home. Their approach is a somewhat different than others. They strive to match the homeowner with the right windows and doors for their home and budget. They know that home improvements projects can be a hassle. They strive to make the process as pleasant as possible with first-rate, energy efficient products; affordable prices; and expert, award-winning installers that employ the best practices and who respect your home as if it were their own. 

The Windows and Doors Success Story of Chuck and Ev Rockholt


Chuck and Ev at their house.
By Gates Dearn

In our society bad news travels fast and good news has a tendency to crawl along at a snail’s pace. The same is true when talking about complaints vs. testimonials. As a business owner, It’s always a pleasure when one of our customers sings our praises. Especially if they are willing to do it on video, something that many people are afraid of doing. In this article I want to tell you about one of my favorite success stories.  It’s the story of Chuck and Ev Rockholt. In this article we will list the items that sold them on HomeRite Windows and Doors. We will also include a short video of them telling their story so you can hear exactly how they made their choice.  Listen to them carefully and you will hear how we won them over.

New to Jacksonville

To start our story off, Chuck and Ev had just moved to Jacksonville and did not have a lot of connections here. They looked in the phone book and checked around before calling a vendor to give them a proposal. The first vendor proved disappointing so they continued their search. They called HomeRite Windows and Doors and when they met Gates Dearen, they were immediately put at ease. You see at HomeRite Windows and Doors, our sales method is a no pressure, educate the customer sales approach. We believe a well educated customer will make a smart decision. We feel that pressure should never be part of the equation.  Helping people find a solution is what we care about.


Experience Counts

Now the Rockholt’s told us that they had been through this process before in their previous house where they lived before. They were relatively savvy window buyers who knew basically what they were looking for. That's why they rejected the first vendor who was not looking out for their needs. They could spot when someone was trying to lead them instead of trying to help fulfil their requirements.



Upgraded to New Beauty

The Rockholt’s ended up replacing all the windows in their home. Their selection really made this older home look beautiful.  The new windows opened up the views from inside the house while at the same time improved the energy efficiency. They knew that their old windows would cost them considerably more in energy cost and that replacing them would pay for the new window in a few years time. Plus the house would feel so much warmer in the winter and cooler it the summer, something that is important to them.

The Little things Make a difference

After the project was finished the Rockholt’s told me that they were really impressed with our crew. They loved how fast they were, how they cleaned up any mess and how professional and courteous they were while on the job. The whole job took about a day and a half and the finished house was now a beautiful home.



In our business it’s not uncommon for one of our customers to thank us for a job well done. It’s also not rare for them to love the windows and doors we installed for them or to recommend us to their neighbors. We are blessed and grateful when customers like the Rockholt’s step forward and allow us to tell their story in their own words on video.

In this article I told you the success story of Chuck and Ev Rockholt. The windows and doors industry has both honest vendors and those who will try and take advantage of you. We have always prided ourselves on putting the customer’s needs first. Consequently, we have many clients like the Rockholt’s. As a matter of fact, it’s the norm for our company


Enjoy the Rockholt’s testimonial video and learn from what they have to say. Always make sure that any vendor trying to sell you something is trying to provide a solution that meets your budget, aesthetic and functional needs. Make sure they take the time to explain the features and benefits of their products and make sure they give you a realistic time frame. Take the time to visit their showroom and ask for references.  And never, ever bow to high pressure sales tactics. In the future, I will write about other success stories.  Each new success story will share a different perspective and it is our intention to help you avoid the mistakes that others often make.  If you enjoyed this article, please share it with your friends. If you have something to add, write it in our Comments section below. It’s been my pleasure sharing this success story with you. Until next time.


Gates Dearen is the co-owner of HomeRite Windows and Door in Jacksonville Florida.  Owners Gates Dearen and Richard Walden have been serving the building products industry in Florida for over 25 years. They know the products, the industry, the market and what adds great value to a home. Their approach is a little different. They're simply looking to match the home owner with the right windows for their home and   budget. Home improvements are enough of a hassle -- they're here to make life easier with first-rate, energy efficient products, affordable prices, installers that know best practices and who respect your home.

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